Careers
Kappa Alpha Theta International Headquarters houses Fraternity, Theta Foundation, and Fraternity Housing Corporation staff. Located in Indianapolis, Indiana, we employ more than 60 in-office and remote employees.
Kappa Alpha Theta Openings
Thank you for your interest in joining our team! Please check below for career opportunities with the Fraternity, Theta Foundation, and Fraternity Housing Corporation.
View Theta Openings
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Are you self-disciplined with a love for solving problems? Do you pay attention to the details and possess great communication skills? Do you have a passion for technology?
Essential Functions:
- Responsible for maintaining the technology environment of the organization including the provisioning of technical support and ensuring the smooth operations of daily technical support needs.
- Must be highly analytical in nature and solve technology-related issues.
IT Service Management: 5% of resource allocation
- Maintains overall IT operational effectiveness & efficiency
- Escalation & resolution for major incidents
- Participation in the sustainability of Service Level and Operation metrics
IT Operations: 25% of resource allocation
- Monitor IT servers and systems
- Oversee upgrades and installations
- Train new employees on proper use of Theta technologies
- Analyze security breaches to identify root cause
- Drive continual improvement of support services
- Continuously update incident response management
- Monitor security access
- Accountable for the conduct security assessment (vulnerability testing/risk analysis)
- Regular review and compliance with disaster recovery plans
- Ownership for meeting performance levels (SLAs & OLAs)
IT Support: 70% of resource allocation
- Device and password management
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow up and update customer status and information
- Identify and suggest possible improvements on procedures
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Pass on feedback or suggestions by customers to the appropriate internal team
- Respond to ZenDesk tickets for assistance with Salesforce reporting
- Install and configure computer hardware, software, systems, printers and copiers
Competencies:
- Strong member and staff service orientation
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to effectively prioritize multiple competing support issues
- A keen eye for details
Education and Experience:
- High school diploma or GED required
- Minimum of one year experience in information technology or two years in customer service role
- Extensive familiarity with Microsoft suite of products (Office, Teams, OneDrive, Outlook, etc.)
- Working knowledge of security software options and functionality preferred
- Ideally, one to three years of experience within the fraternity community
Relationships:
Reports to the chief information officer and works closely with other members of the business and IT teams.
Application Instructions:
Please complete the application form below.
How to Apply
To be considered for an opening, please complete the form below and include a resume, cover letter, salary expectations, and a list of three references.